How shipping works is pretty simple; it means delivering your stuff with alacrity. Of course, the quicker you want it, or the further away you are, the more it costs. Most folks select between USPS (United States Post Office) and UPS (United Parcel Service). However, the well heeled usually require SDS (Specialized Delivery Service).
The USPS truck runs noon-ish so orders placed before 11:00 AM may get processed and shipped the same day. USPS service choices include 1st Class, Priority, and Express.
The UPS truck runs around 5:00 PM so stuff ordered by 2:00 PM usually gets processed and shipped the same day. Service choices range from Ground through Next Day.
The SDS service is tailored for those impatient souls best described as comfortable. We offer three levels of service to include Commercial, Private, and Orbital.
- Commercial - usually via Southwest - best to large cities.
- Private - via small aircraft - best for out of the way places.
- Orbital - via SpaceX - best for the very well heeled.
Orbital, especially, is a great value for clients who don't blink at Mr. Musk's fee schedule beginning at $50M. Thus, it's due to proximity to the Kennedy Launch Center, which is the real reason we're located in Central-Florida. Please ignore scurrilous rumors regarding January's 70°F average temperature plus convenient access to the nearby House of Mouse as factors involved in our decision to locate here.
Anyway, please note; SDS includes delivery to your door, but not a tip, which as usual is at your discretion.
Call 407-302-3361 for an RMA number because we can't accept returns without this. Also, please insure the package against loss. Our address is;
2255 Pine Way
Sanford, FL 32773
Basically, we want you to be satisfied. The way it works is; returns for refund are inspected upon arrival. Let's run through some common examples.
Say you're returning a pack of servo arms you changed your mind about. A visual once over is enough, they're put back into the bin, the stock inventory is adjusted, and you'll be refunded the entire purchase price of the merchandise (you'll see it on your next billing cycle). However, more complex items may result in a restocking fee.
For example, a helicopter has many, many parts and before we can offer it again as brand new, the whole thing needs to be checked out thoroughly. How? By using the same component-list as when it was originally packaged. This, to ensure nothing is missing or damaged. As you might suppose, this means we have to open and inspect every bag and every item. For going to the trouble, you're billed an hour (shop rate is $80) plus missing components.
Another example involves servos, which beyond a cosmetic once over and eyeballing the hardware has been returned involves reinstalled it within the testing rig (this, to ensure it's still performing like new). This results in a 1/4-hour charge.
The point of processing a return is we understand you want your money back because you've changed your mind - and we're OK with it - but we bear the responsibility of ensuring the next guy doesn't get something that's not 100% up to snuff, so this brings us to the next section, refurbishing expense, which is borne by you . . . capice?
Here's the last example; once again involving servos. We'll issue a refund for brand new servos if returned in new condition, e.g. within their display box and with their complete hardware package, for up to a month because this gives you enough time to review your purchase and ensure you're happy. However, if you install the servo(s) and start using it, a refund is tricky because they're now used servos. A refund is then at our discretion and may likely involve refurbishing the servo to like-new condition. This, so it may be put back on the shelf. Typically this involves a new set of gears (plus 1/4-hour of labor), maybe even a case if you've damaged it cosmetically, plus charges for anything missing, like the hardware pack and maybe even the display box. Honestly, this can easily eat up a lot of the expected refund and thus, it isn't usually economic - but - we're sometimes OK with it because we're trying our best to work with you.